FAQ

What is the cancellation policy?
Since we operate small, intimate tours with a limited capacity, we cannot offer refunds for missed tours. If you cannot make the tour for any reason, we encourage you to gift your tickets to a friend.

How long is the tour?
Most tours are 1.5 to 2 hours long. Some specialty tours are longer as listed.  

Does the tour run in inclement weather?
Mural tours run rain or shine! Tour trolleys are covered. For walking, biking and train tours, bring an umbrella or poncho. Tours are only cancelled for extreme weather events when driving becomes hazardous, in which case we will refund your money.

Where do I buy tickets?
Buy tickets online, via phone (215) 925-3633, or at our tour box office located at The Gallery at Market East, 9th & Market Sts., Level 2 (2 doors from the Dentist).

Do I need to buy tickets in advance?
Tours often sell out, so we strongly recommend that you purchase your tickets in advance to ensure your spot on the tour. 

Are there restrooms on the tour vehicle?
There are no restrooms on the vehicles we use; however, there are restroom facilities near all of our boarding locations and our guides will be happy to help direct you.

Can I take food and drink on the tour?
You sure can--bring a beverage or snack on the tour if you'd like. 

Are tours accessible to the disabled?
We can accommodate guests with various disabilities with advance notice. Please call our office at (215) 925-3633 to talk with our tour team who will work to accommodate you. 

Are the neighborhoods in Philadelphia safe?
Many of our tour routes take you "off the beaten path" and away from the standard visitor destinations. Tour routes take guests into the heart of the City's diverse neighborhoods to highlight our work, and we do visit disadvantaged areas on the North & West Philadelphia trolley tour. All routes are created with safety in mind and residents receive our tours warmly since our programs are active in and contributing to all of the neighborhoods we visit.

Are the trolleys comfortable?
Trolleys are supplied by our transportation partner, Philadelphia Trolley Works. Guests enjoy open-air viewing weather permitting, and are sheltered under a roof and side flaps are added during inclement weather. The trolley is heated when needed, but is not air conditioned.