FAQ

Where do I buy tickets?
You can buy tickets online or via phone at (215) 925-3633.

Can I buy gift certificates for future tours?
Yes! You can find our gift certificates on our Shop Page!

When are tours offered?
Take a look at our schedule!

How long is a tour?
Tours are 90 minutes long and some specialty tours are longer.

Do I need to buy tickets in advance?
Yes, advanced reservations are required to ensure your spot on the tour. You can purchase tickets online or by calling us at 215-925-3633.

How do I redeem a gift certificate?
You can redeem your gift certificate for a public tour by calling us at 215-925-3633 or emailing tours@muralarts.org. Please have your gift certificate handy as we will need the certificate number.

Do you offer private tours?
Absolutely. Please contact us at 215-925-3633 for more details on routes and fun possibilities for your private tour, for groups of any size.

Where do the tours go?
We have tour routes throughout the entire city.

What is the cancellation policy?
Cancellations must be made at least 48 hours in advance of tour. Refunds are not available, but tickets can be exchanged for a future tour, based on availability.

Do tours run in inclement weather?
Mural tours run rain or shine!

Tours are only cancelled for extreme weather events that could cause hazardous conditions, and refunds are issued in the event of a cancellation.

Are there restrooms along tour routes?
There are no restroom breaks during the tour, so please plan accordingly.

Can I take food and drink on the tour?
Absolutely.

Are tours accessible for those with special needs?
We can accommodate guests with advance notice by calling (215) 925-3633.

Are the trolleys comfortable?
Trolleys are supplied by our transportation partner, Philadelphia Trolley Works, and do provide a level of comfort to our guests, as they are air-conditioned and heated when weather warrants. However, if high temperatures become a concern, a tour may be conducted on a mini-bus, at our discretion.